In addition to the Distance Selling Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different size or colour. 

HOW DO I RETURN MY ORDER?

To return an item for an exchange or refund, emails sales@shmoobamboo.com with your order number and reason for return- please do not return item beofre receiving an acceptance of return email from shmoobamboo.

Please note, we cannot accept returns without first requesting a return via email.

The item(s) should be returned unworn and in good condition

If your item is damaged on delivery or has a fault, we will endeavour to offer a repair, exchange or refund 

We do not offer free postage on returns, only for those items that are damaged or defective

In the interests of hygiene we do not offer exchanges or refunds on pierced earrings unless they are faulty.

Please include your full name and order ID in your return. We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to:

ShmooBamboo, 72 Thames Avenue, Guisborough, North Yorkshire, TS148AR

Refunds will automatically be issued to the card used to make the original purchase and in the event that we are unable to provide a suitable exchange we will automatically refund you and let you know via email.

WHY HASN'T MY RETURN BEEN PROCESSED?

In the unlikely event that you don't receive an exchange or refund within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

If you have any questions about postage and packaging, please contact  us at  sales@shmoobamboo.com